From Bowen Basin coal operations and the North West Minerals Province to the Port of Townsville and the Burdekin, the SmartTech Australia Townsville team installs and services Loadrite weighing, BMair cabin air filtration, Correct-Ai proximity safety, and SKF Lincoln lubrication across all of North and North West Queensland.
Trusted Technology Partners
SmartTech Australia's Townsville branch is based at 11-13 Casey Street, Aitkenvale QLD 4814. We also have a technician based in Mackay, giving us direct coverage across the Bowen Basin coal corridor without requiring travel from Townsville. From these two bases, our team supplies, installs, calibrates, and services equipment across every major industrial region in North and North West Queensland.
From Bowen Basin coal to North West Minerals Province critical minerals, Port of Townsville logistics and Burdekin agriculture, SmartTech technology is on the ground across every major NQ industry.
Townsville is the FIFO and logistics gateway for the Bowen Basin, one of the world's largest metallurgical coal regions, and the North West Minerals Province, estimated at $500 billion in critical minerals. SmartTech supports active mining operations across both corridors with payload management, ISO 23875 cabin air compliance, and automated lubrication.
The Port of Townsville is northern Australia's largest multi-cargo port, ranked number one in Australia for exports of copper, zinc, and lead. A $1.6 billion expansion program is underway, with the new 14-hectare project cargo laydown area completed in April 2026 to support critical minerals and renewable energy equipment imports.
The Bruce Highway upgrade program commits $250 million per year to works between Brisbane and Cairns. Defence infrastructure at Lavarack Barracks, the Townsville Ring Road, and the Cairns Southern Access Corridor generate sustained earthmoving fleet activity across the SmartTech Townsville service area.
The Burdekin region is Australia's largest sugarcane producer, contributing $695 million to the regional economy. Charters Towers is the third largest cattle region in Australia and the second largest cattle exporter, with live export shipping through the Port of Townsville. Ravenswood Gold Mine, 130km south of Townsville, is Queensland's largest active gold producer.
Townsville's civil construction pipeline, the Bruce Highway upgrade program, Defence infrastructure at Lavarack Barracks, and active works on the Cairns Southern Access Corridor drive aggregate demand from quarry operations across the North Queensland coastal corridor and inland regions.
The North Queensland Waste and Resource Recovery Strategy covers a population of 240,000 across 80,036 km², aligning Townsville City Council and 11 councils from Ingham to Cape York in a coordinated approach to diversion, billing compliance, and infrastructure investment.
Every solution is backed by local installation, calibration, and ongoing support from our Townsville and Mackay-based technicians, on the ground across all of North and North West Queensland.
Stop over- and under-loading. Loadrite on-board scales give your operators real-time payload accuracy with NMI Legal for Trade certification available.
Learn MoreProtect operators from silica, diesel particulate, and coal dust. HEPA cabin filtration with automatic compliance logging, ISO 23875 ready.
Learn MoreAI-powered proximity detection creates automatic exclusion zones between light vehicles and heavy machinery.
Learn MoreRuggedised wireless mesh networks for remote, underground, and high-interference environments.
Learn MoreAutomated lubrication eliminates bearing failures and reduces maintenance costs across your entire fleet.
Learn MoreCertified limiters enforcing physical operating boundaries on cranes, excavators, and earthmoving equipment.
Learn MoreLocal technicians in Townsville and Mackay covering the Bowen Basin, Mount Isa corridor, Port of Townsville, Gulf Country, Burdekin, Cairns, and Far North Queensland.
SmartTech Australia is the exclusive Australian distributor for Loadrite on-board weighing systems and BMair cabin air filtration, and an authorised partner for Rajant industrial wireless networks, Correct-Ai proximity safety technology, SKF Lincoln automated lubrication, and GKD height and slew control systems.
Our Townsville team operates from Aitkenvale and travels to mining operations, port facilities, quarries, and civil projects across all of North and North West Queensland. We also have a technician based in Mackay who provides direct on-site coverage across the Bowen Basin coal corridor and Mackay Paget industrial precinct. From a single Loadrite scale on a Burdekin cane loader to a fleet-wide BMair rollout across a Bowen Basin coal operation, every project receives the same level of technical rigour.
Your direct contacts for sales, service, and technical support across North and North West Queensland.
Key Account Manager QLD/NT
BDM East
Common questions about our Townsville branch, the North Queensland regions we cover, the services we provide, and how to get started.
Our Townsville branch is located at 11-13 Casey Street, Aitkenvale QLD 4814. The facility includes a workshop, parts warehouse, and calibration bay, and serves as the base for our North Queensland team of installation and service technicians. We also have a technician based in Mackay who provides direct coverage across the Bowen Basin coal corridor and Mackay Paget industrial precinct. From these two bases, our team services mining operations, port facilities, quarries, and civil projects across all of North and North West Queensland. You can reach us on 1800 655 860 or visit during business hours.
The Townsville branch covers all of North and North West Queensland. Our regular service regions include the Bowen Basin (Moranbah, Dysart, Clermont, Middlemount, Collinsville, Blackwater), the North West Minerals Province (Mount Isa, Cloncurry, Julia Creek, McKinlay), the Galilee Basin (Clermont, Alpha, Barcaldine), Mackay and Whitsunday (Mackay, Paget, Proserpine, Bowen), Far North Queensland (Cairns, Atherton, Mareeba, Weipa, Cape York, Ingham, Innisfail), the Burdekin and Dry Tropics (Ayr, Home Hill, Charters Towers, Ravenswood), the Gulf Country (Normanton, Karumba, Cloncurry), and Townsville Metro including the Port of Townsville. Our Mackay-based technician provides direct coverage across the Bowen Basin coal corridor without requiring travel from Townsville.
Yes. SmartTech Australia's Townsville branch has NMI accredited technicians who travel to mining operations, ports, quarries, and civil projects across all of North and North West Queensland to perform on-site calibrations, verifications, and Legal for Trade certifications on Loadrite on-board weighing systems. This includes loader scales, excavator scales, haul truck systems, conveyor scales, and waste management scales. Our Mackay-based technician provides rapid response across the Bowen Basin coal corridor without requiring travel from Townsville. We also handle recalibration after machine rebuilds, bucket changes, or hydraulic modifications. Book a calibration here.
If you are selling material by weight, aggregate from a quarry, cane haulage by the tonne, waste by the load, or any bulk material where the weight determines the invoice value, you are legally required under Australian trade measurement law to have an NMI (National Measurement Institute) certified Legal for Trade weighing system. This applies equally whether you are operating in Townsville, the Bowen Basin, Mackay, Mount Isa, or anywhere across North Queensland. Chain of Responsibility laws also apply to every loaded vehicle leaving your operation. SmartTech Australia's NMI accredited Townsville and Mackay technicians supply, install, and certify Legal for Trade Loadrite systems across all of North Queensland. Read more about Legal for Trade requirements here.
ISO 23875 is the international standard for operator enclosure air quality on earth-moving and heavy machinery. It requires cabin pressurisation above 50 Pa above ambient, HEPA-grade filtration, and real-time monitoring to protect operators from respirable hazards including coal dust, diesel particulate matter (DPM), and mineral concentrate particulate. Under Australian Work Health and Safety regulations, silica dust exposure must be kept below 0.05 mg/m3 over an eight-hour shift. For North Queensland coal and mining operators, ISO 23875 is increasingly mandated by principal contractors and referenced under Queensland Mines Safety regulations.
SmartTech Australia is the exclusive Australian distributor for BMair cabin air filtration systems, which are fully ISO 23875 compliant across the full product range. BMair Connect provides automated RFID filter tracking, real-time pressure monitoring, and continuous compliance logging, so records are always audit-ready without manual paperwork. Our Townsville and Mackay technicians install and service BMair systems on excavators, loaders, haul trucks, and dozers across Bowen Basin coal operations, the North West Minerals Province, and Port of Townsville equipment. Read more about BMair and ISO 23875 here.
Yes. SmartTech supplies and installs Correct-Ai AI-powered proximity detection systems on open-cut and underground mining operations across the Bowen Basin and North West Minerals Province, as well as on Port of Townsville terminal equipment, Townsville and Mackay civil construction projects, and quarry operations across North Queensland. These systems detect interactions between light vehicles and heavy machinery in real time and create automatic exclusion zones before incidents can occur. Correct-Ai is increasingly specified as part of principal contractor safety requirements on major coal and critical minerals operations. Our Townsville and Mackay technicians handle full installation, commissioning, and ongoing support.
Yes. SmartTech Australia is the authorised Loadrite dealer in Australia, and our Townsville and Mackay technicians service and repair existing Loadrite systems regardless of where they were originally purchased or installed. We also service BMair cabin air filtration systems, Correct-Ai proximity units, SKF Lincoln lubrication systems, and GKD height and slew control equipment. For remote operations in the Bowen Basin, Mount Isa, Gulf Country, or Far North Queensland, our team can coordinate FIFO-compatible scheduling to minimise machine downtime. Book a service call here.
You can reach our Townsville team by calling 1800 655 860 (free call, Australia-wide), visiting our branch at 11-13 Casey Street, Aitkenvale QLD 4814, or submitting an enquiry through the contact form below. For direct contact with our North Queensland team members, use the team profile cards above for individual email addresses and mobile numbers. Our Townsville branch is open during standard business hours, and we can arrange after-hours support for urgent service requirements at remote North Queensland operations. For Bowen Basin enquiries, our Mackay-based technician is your fastest point of contact.
